Business Office Manager

Title: Central Business Office Manager

Department: Business Office

Education: High School Diploma a must. Prefer Medical Billing Certification or minumum of an Associates degree in related field. 1-2 years of medical billing related experience.

Shift Schedule: 8:30am - 5:00pm, Edina Location 
Hours Per Week: Full Time position, 32+ hours week
Salary Rate: Based on FT/PT status, and experience 

Position Overview: The Central Business Office Manager is responsible for managing and supervising all Central Business Office personnel, and related billing functions, activities, and projects for all NDBC Clinics.

Hours: Salaried Monday through Friday, at least 32 hours/week. Punctuality and good attendance are essential. Paid time off, and other schedule deviations to be approved by Director of Finance.

Typical Physical Demands: May require prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, copy and fax machines, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriately. May require lifting papers or boxes up to 50 pounds occasionally. 

Reports To: Director of Finance


  • Maintain current information regarding industry standards and benchmarks.
  • Implement new processes and protocols as these become necessary and assigned.
  • Oversee the definition and comparison of national multi-specialty benchmark data.
  • Oversee the development of CBO and other Revenue Cycle policies and procedures, including all aspects of federal and state mandated compliance. Policies and procedures will be presented to the Director of Finance.
  • Work with the executive team to ensure that the policies are implemented after approval.
  • Analyze, prepare, and present monthly accounts receivables report to the Director of Finance, or post in appropriate location as required.
  • Manage and coordinate reimbursement and patient accounting, A/R reporting, claims processing, cash balancing and collections, and as needed with Director of Finance.
  • Analyze practice fees and reimbursements on an annual basis, and as need arises, with Director of Finance, and make rate recommendations to ensure appropriate income/cash flow.
  • Conduct reimbursement monitoring for individual insurance carriers.
  • Maintain complete and accurate files for all insurances, including contracts and other reimbursement information.
  • Communicate in oral and written fashion as necessary, to ensure most efficient operations.
  • Coordinate with other NDBC Managers as necessary for various matters.
  • Oversee the Business Office Specialists who are responsible for; coding, charge entry functions, and managing patient and insurance accounts.
  • Oversee the implementation of Central Business Office standards across all offices.
  • Manage and analyze Accounts Receivable report requests for various supervisors in the clinics and the Director of Finance.
  • Display flexibility in approaches to reach goals. Display strong, positive leadership skills. Continually work to improve self.
  • Determine the required staffing levels for the CBO, leading the hiring process for open positions. Create and maintain job descriptions for the CBO.
  • Conduct performance reviews and participates in disciplinary process for staff in the CBO working with HR when necessary. Assess staffing patterns and performance issues, recommending changes as needed. Work with employees to develop departmental and individual goals.
  • Oversee the development, maintenance, implementation, and training of protocols, policy and procedures for all functions related to the Revenue Cycle.
  • Plan and conduct CBO staff meetings on a regular basis. Communicate changes and updates to CBO in a timely fashion, as well to the Director of Finance.
  • Provide assistance to all executive team/administrative staff related to the performance of accounts receivable, business office, reception, and related concerns.
  • Serve as a primary resource contact for all NDBC clinics related to the Accounts Receivables Revenue Cycle.
  • Participate in professional development activities and maintains professional affiliations.
  • Support the goals and objectives of NDBC.
  • Other duties as assigned.

Performance Requirements:

  • Knowledge of front office and business office procedures, and clinical services.
  • Accurate attention to detail, with efficient follow through.
  • Skilled in operating office equipment; computer proficient.
  • Confidentiality


  • Ability to demonstrate independent judgment and initiative appropriately.
  • Strong communication and problem solving skills.
  • Strong organizational skills and ability to prioritize appropriately.

If you are interested in becoming a part of our team, please apply today by contactingNicki at NDBC is committed to providing Equal Opportunity Opportunities to all employees and applicants. EEO / AA

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